pharaoh Privacy Policy
This Privacy Policy describes how pharaoh collects, uses, stores, and protects personal information provided by users in the Philippines. Please read this document carefully so you understand what data we hold and how it is handled.
Last updated: 2025
1. Information We Collect
When you register or use the pharaoh platform, we collect several categories of personal data in order to operate the service securely and effectively for users in the Philippines.
Account information includes your name, date of birth, email address, contact number, and the credentials you create when registering. This information is required to verify your identity, maintain your account, and comply with applicable regulations.
Payment and transaction information includes Philippine Peso (PHP) deposit and withdrawal records, selected payment methods, and transaction timestamps. We do not store full payment card numbers; payment processing is handled by authorised third-party processors.
Device and browser data is collected automatically when you access the platform. This includes your IP address, browser type and version, operating system, screen resolution, and session timestamps. This data helps us ensure the platform is compatible with the devices commonly used in the Philippines and helps identify potential security issues.
Usage data covers your activity on the platform — such as pages visited, games accessed, session duration, and navigation patterns. This information is used to improve the platform experience and identify areas that may need adjustment.
2. How We Use Your Information
pharaoh uses the personal data we collect for the following purposes:
- Account management: To create, maintain, and secure your account, process your transactions in Philippine Peso, and communicate account-related information to you.
- Identity and age verification: To confirm that users meet the minimum age requirement of 21 years and comply with applicable Philippine regulations for online gaming platforms.
- Platform operation and improvement: To ensure the website functions correctly across devices, identify technical issues, and improve features based on usage patterns.
- Security and fraud prevention: To monitor for suspicious activity, unauthorised access attempts, and potential fraudulent transactions.
- Legal and regulatory compliance: To meet obligations under applicable laws, including anti-money laundering requirements and data protection regulations applicable in the Philippines.
- Customer support: To assist you with account queries, payment issues, and general platform questions when you contact the support team.
pharaoh does not use your personal data for unsolicited third-party advertising. We do not sell personal information to outside parties.
3. Cookies and Tracking Technologies
pharaoh uses cookies and similar browser-based technologies to maintain session continuity, remember your preferences, and collect usage statistics. Cookies are small text files stored on your device by your browser when you visit the platform.
We use the following categories of cookies:
- Essential cookies: Required for the platform to function. These manage your login session and keep you authenticated while browsing. Without these, the platform cannot operate correctly.
- Functional cookies: Store your preferences such as language settings and layout choices so that these are remembered between sessions.
- Analytics cookies: Collect aggregated, anonymised data about how users navigate the platform. This helps us understand which sections are most used and where technical issues occur most frequently.
You can control cookie behaviour through your browser settings. Disabling essential cookies will affect platform functionality, including the ability to stay logged in. Non-essential cookies can generally be disabled without affecting core access to the platform.
4. Data Storage, Security, and Third-Party Sharing
Personal data collected by pharaoh is stored on secured servers using industry-standard encryption and access controls. We apply technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or loss.
Your data is retained for as long as your account remains active and for such additional periods as may be required by applicable law or regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.
Third-party sharing: pharaoh does not sell personal data to third parties. We may share limited data with the following categories of recipients where necessary:
- Payment processors: To facilitate PHP deposits and withdrawals. These partners are bound by their own security and compliance obligations.
- Identity verification providers: To assist with age and identity checks required for account approval.
- Regulatory and legal authorities: Where required by applicable law, court order, or regulatory request in the Philippines.
- Platform service providers: Technical partners who assist with hosting, analytics, and platform infrastructure, operating under data processing agreements.
We do not disclose personal information to unaffiliated third parties for their own marketing purposes.
5. Your Rights as a User
As a registered user of pharaoh, you have rights over your personal data. You may exercise these rights by contacting the support team at [email protected].
- Right of access: You may request a summary of the personal data pharaoh holds about you and how it is being used.
- Right to correction: If any information in your account is inaccurate or out of date, you can request that it be corrected. Some corrections can be made directly through your account settings.
- Right to deletion: You may request that your personal data be deleted. Requests are subject to legal retention obligations — some data may be required to be retained for a defined period under applicable regulations.
- Right to restrict processing: In certain circumstances, you may request that we limit how your data is used while a query or correction is being processed.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
We aim to respond to all data rights requests within a reasonable timeframe. Complex requests may require additional verification to confirm your identity before action is taken.
6. Minor Protection and Policy Updates
Protection of minors: pharaoh does not knowingly collect personal data from individuals under the age of 21. The platform is intended exclusively for adults who meet the minimum age requirement under applicable Philippine regulations. If we become aware that personal data has been collected from an underage individual, we will take immediate steps to delete that information and close the associated account.
Parents or guardians who believe that a minor has registered on the platform should contact the support team immediately so that the matter can be addressed without delay.
Updates to this policy: pharaoh may update this Privacy Policy from time to time to reflect changes in how we operate, legal requirements, or platform features. When material changes are made, we will indicate the updated date at the top of this page. Registered users may be notified of significant changes through the platform or by email where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how your personal data is being handled. Continued use of pharaoh after any update constitutes acceptance of the revised policy.
For any privacy-related questions or to exercise your data rights, please contact our support team: [email protected]. For general platform questions, the FAQ section provides answers to common topics including account access and responsible gaming.
Have a Question About Your Data?
Reach out to the pharaoh support team at [email protected] for any privacy-related queries. If you're ready to join the platform, registration is straightforward and your data is handled in accordance with this policy from the moment you sign up.