pharaoh Responsible Gaming
Gaming should be an enjoyable form of entertainment — not a source of stress or financial pressure. pharaoh is committed to supporting healthy habits and providing the tools and information you need to play within your means.
If you ever feel that your gaming habits are causing concern, please read this page carefully and consider using the tools available to you.
Our Commitment to Responsible Gaming
pharaoh operates with the understanding that a small number of players may develop habits that go beyond entertainment. We take this seriously and have designed our platform to make it easy for players in the Philippines to manage their own gaming behaviour and to seek assistance when needed.
Responsible gaming is not just a policy statement — it shapes how we present information, how we build account tools, and how our support team is trained to respond to players who may be experiencing difficulties. We do not encourage players to spend beyond what they are comfortable with, and we never represent gaming as a way to generate income or solve financial problems.
This page outlines what responsible gaming means at pharaoh and what resources are available to help you stay in control.
Recognising Signs of Risky Behaviour
Most people who play online games do so casually and without any negative impact on their lives. However, certain patterns of behaviour can indicate that gaming is becoming problematic. Being aware of these signs — in yourself or someone you care about — is an important first step.
- Spending more money on gaming than you originally intended or can afford.
- Chasing losses — continuing to play in an attempt to recover money that has been lost.
- Finding it difficult to stop or take breaks even when you intend to.
- Gaming is affecting your work, studies, relationships, or sleep.
- Borrowing money or using funds meant for essential expenses to fund gaming.
- Feeling anxious, irritable, or restless when you are not able to play.
- Hiding your gaming activity from family members or close friends.
If any of these patterns feel familiar, it may be time to take a step back and make use of the tools and support available through pharaoh or through professional resources.
Practical Tips for Staying in Control
Set a Budget Before You Play
Decide on a fixed amount in Philippine Peso (PHP) that you are comfortable spending before each session. Once that amount is reached, stop — regardless of whether you are ahead or behind. Never use money set aside for rent, bills, food, or other necessities.
Track the Time You Spend
It is easy to lose track of time when engaged in gaming. Set a timer or use your phone's screen time tools to monitor how long each session lasts. Regular breaks help maintain perspective and reduce the risk of impulsive decisions.
Review Your Transaction History
Your account dashboard shows a full record of deposits and withdrawals. Checking this regularly gives you an honest view of your spending patterns and helps you make informed decisions about how much you choose to play.
Play for Enjoyment, Not Results
Online gaming is a form of entertainment, not a way to earn income. Game outcomes are determined by random processes, and there is no strategy that guarantees a return. Approaching gaming with this mindset helps keep it in its proper perspective.
Self-Control Tools Available on pharaoh
pharaoh provides account-level tools that allow you to manage your own gaming behaviour proactively. These are accessible through your account settings or by contacting the support team.
Deposit limits: You can request a limit on how much you deposit within a defined time period — daily, weekly, or monthly. Once a limit is set, it takes effect immediately and cannot be increased until the relevant cooling-off period has passed. This prevents impulse decisions during a session.
Cooling-off periods: If you feel you need a break from gaming, you can request a temporary pause on your account. During this period, you will not be able to log in or access the platform. Cooling-off periods can range from 24 hours to several weeks, depending on what you request.
Self-exclusion: If you believe your gaming has become compulsive or is causing harm, you may request a longer-term self-exclusion from the platform. This is a more substantial measure than a cooling-off period and is designed for players who recognise they need more significant intervention. Contact our support team at [email protected] to initiate this process. Once a self-exclusion is active, it cannot be reversed during the exclusion period.
We encourage players to use these tools early, as a precaution, rather than waiting until a problem has become serious.
Protecting Minors
pharaoh is an adult platform intended exclusively for players who are 21 years of age or older, in line with applicable Philippine regulations governing online gaming. We take the protection of minors seriously and actively work to prevent underage access.
Age verification is part of the registration process, and we reserve the right to request supporting documents at any time. Accounts found to be held by or accessed by individuals under the age of 21 will be closed immediately.
If you share a device with younger family members, we strongly encourage you to:
- Log out of your pharaoh account after every session.
- Use a strong, unique password that younger users will not be able to guess.
- Enable any available device-level parental controls or screen time restrictions.
- Never share your account credentials with anyone, including other adults.
If you suspect that a minor has registered or accessed an account on pharaoh, please contact [email protected] immediately.
Maintaining Balance and Seeking Help
A healthy relationship with gaming means keeping it as one activity among many — not the central focus of your time or financial resources. Maintaining regular work, social connections, hobbies, and physical activity outside of gaming is important for overall wellbeing.
If gaming has started to feel out of control, or if someone close to you has expressed concern about your habits, we encourage you to take that feedback seriously. Acknowledging the issue is always the hardest step, but also the most important one.
Professional support is available in the Philippines for people affected by problem gambling. Speaking with a counsellor or support organisation can make a significant difference. pharaoh's support team can also assist by activating self-exclusion or cooling-off tools on your account — contact us at [email protected].
Remember: asking for help is a sign of self-awareness, not weakness. pharaoh is here to support you in making the choice that is right for your circumstances.
Need Help or Have Questions?
Reach the pharaoh support team at [email protected] to request a deposit limit, cooling-off period, or self-exclusion. For platform and account questions, the FAQ section is a good starting point.